Wondershare Phone Numbers and Emails

Customer Service Number:

  • (442) 245-3674

Customer Service:

  • +1 450 600 1463

Wondershare Emails:

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Contact Information

Wondershare Website:

Wondershare Help Center:

Corporate Office Address:

Wondershare Technology Co., Ltd
4445 Lougheed Highway, Unit 200,
Burnaby, British Columbia V5C 3Z2

Other Info (opening hours):


Monday - Friday: 24/7

Wondershare Rating Based on 71 Reviews

Rating details

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Value for money
Diversity of Products or Services
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Rating stats

Rating trend

How Good is Wondershare's Customer Service?

Shae Xbk
Shae Xbk
Feels Disappointed | Mar 11, 2023

I was denied a refund and I am extremely upset about it. I

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Jamela Bsb
Jamela Bsb
Feels Disappointed | Oct 16, 2022


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Shalice Ibt
Shalice Ibt
Feels Disappointed | Oct 06, 2022

The automated system said wait time was 6 mins. I listened to hold music for over an hour and then got a recording saying all representatives were busy and to try my call again later before I was hung up on.

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Summary of Wondershare Customer Service Calls

03:38 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Wondershare?

Refund Question:

  • “Filmora refund question”
  • “Refund”
  • “Refund and double charged”

Request for Information Question:

  • “To find out if I was signed up for a subscription”
  • “Need help with signing in”
  • “Bought software and have questions”

Product/ Service Question:

  • “Program isn't working”
  • “Not working software”
  • “Product did not work”

Activation/ Cancellation Question:

  • “Cancel”
  • “I need to cancel my subscriptions”
  • “Cancel Subscription”

Payments and Charges Question:

  • “In authorized charges”
  • “I noticed there's a transaction for the amount of ... taking out of my account on march 7. Since I already paid my yearly subscription on the February 28th. I'd like to know if the other transactions were from your company”
  • “Charged for service I never purchased”

Account Question:

  • “I need to get into my account.”
  • “Cannot login”
  • “Account”

Website/ Application Question:

  • “Didnt agree to this site”
  • “Your freaking site”

Staff Question:

  • “Issues with customer services”

Return/ Replace Question:

  • “Return”
  • “Wannt to return”

Other Question:

  • “Filmora 12”
  • “Reembolso”
  • “Tech issues”


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Wondershare is an IT development company. It was founded in October 2003. The headquarters is based in Shenzhen, Guangdong, China. Wondershare offers the following solutions: data recovery, mobile utility, PDF tools, video, and music tools. Available products are Filmora Video Editor, Video Converter Ultimate, Dr.Fone – iPhone Data Recovery, SafeEraser – iPhone Eraser, and MobileTrans – Phone Transfer. Customers get free updates and keycodes. If user is not satisfied with the product quality, the company returns money back within 30 calendar days of the purchase date. Support service is provided through live chat and emails. It has more than 50 awards. There are programs for resellers, publishers, OEM partners, and affiliates.

Wondershare reviews and complaints

Wondershare is ranked 366 out of 3406 in Software category

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